Frequently Asked Questions

Our business is built around listening first and responding in a way that will help you discover the right solution. We offer a World-Class experience, from the very first contact. This is the BCS Difference.

We don’t just take products out of the box, we can mold them to fit your business exactly with skills that most VARs simply don’t have. Our team of developers is able to offer custom integrations that make your existing systems and processes work seamlessly with your new UC setup.

Voice Over Internet Protocol, or VoIP, is a phone configuration that allows your company or organization to make phone calls over your existing internet connection, rather than traditional Public Switched Telephone Network (PSTN).

The Internet Protocol (IP) was originally designed for data networking and following its success, the protocol has been adapted to voice networking by packetizing the information and transmitting it as IP data packets. VoIP is now available on many smartphones, personal computers and mobile devices such as tablets.

Voice over IP (VoIP) can facilitate tasks and deliver services that might be cumbersome or costly to implement when using traditional PSTN, including:

• More than one phone call can be transmitted on the same broadband phone line.
• Features for which telecommunication companies usually charge extra are included with VoIP.
• Unified Communications are secured with VoIP technology as it allows integration with other services available on the internet such as video calls, messaging, etc.

These, and many other advantages of voice over IP, are making businesses adopt VoIP phone systems at a staggering pace.

The way that VoIP is set up today makes it extremely reliable. You can connect to crystal clear calls around the world with a VoIP system, and often for a fraction of the cost. Further, VoIP offers continuity for your business, allowing you to keep operations up and running via phones, internet, and mobile devices in the event of an emergency or natural disaster.

This type of provider generally uses the public Internet, where call quality might be spotty and DSL or cable lines can go out from time to time. This is fine for consumer use, but our clients expect perfect calls and non-stop dial tone. That’s why we connect to our customers via a private connection. Keep in mind that, Vonage, cable companies, and Skype are primarily selling to individuals, we provide a virtual PBX service to business exclusively.

Yes, in most cases you can keep your office phone numbers with a new VoIP system. Our team takes great effort to make this transition as seamless as possible. 

Absolutely. Our system facilitates 4-digit dialing between offices and remote locations.

A well-managed system feels easy. It just works. We’ve discovered that this is what users need to get real impact from a cloud-based solution. With our cloud solution, your business gets:

• Experienced project managers to run implementations.
• A dedicated team that monitors system issues and feature usage, proactively helping customers improve and stay “in tune” over time.
• On-demand support and training for administrators and end users who simply double-tap the “?” button on their phones to log a case.
• Focus on our customer’s customer. The right call flow gets callers where they want to go quickly.
• Experts to guide clients through our advanced call center or linking phones to business applications like a CRM.

Our team of expert training professionals offers both remote web-based training and onsite training for your users. A special training session will be scheduled with the dedicated phone manager and oftentimes, companies take advantage of our "train the trainer" sessions.