Our team will seamlessly integrate your new phone system into your current business applications so you can take advantage of everything a strong VoIP solution has to offer.
Connect your phone system to your CRM so you can automatically integrate call data, capture more sales and provide better service.
Use browser plug-ins to search through contacts and place calls directly from your browser of choice.
Integrate your phone system with your organization’s ERP to uncover unique insights you can use to hit key objectives.
The Bell Tone Dismissal Application allows speaker enabled phones to play an audible tone on scheduled days and times. The application includes a web interface for configuring User Management, School Management, Bell Management, Tone to Play and Multi Zone Paging options. Users are classified as either a “system administrator” or a “site manager.” System administrators possess permissions to alter bells for all sites, while site managers may be limited in the sites that they are able to manage.
By integrating with Jack Henry Symitar, we can create integrations to help with agent and member authentication, call routing, full service IVR, in-queue information, personalized advertisements on hold, custom screen pops, and virtual loan officer kiosks. Download the document to see screen shots, samples, and to read more about each of these integrations.
The After Call Survey integration is designed to automate the after-call survey process. We have been brought into several projects where call center agents were selectively sending calls to the survey, skewing the results. Our process uses an auto-attendant that prompts each caller asking them to participate in the survey. Additional features of the After Call Survey integration include management and reporting interfaces that showcase valuable data and info, including response results, response rates and audio responses.
Integrate your phone system with Erecruit to deliver screen pop, click-to-dial and call activity reporting functionalities. We’ll work together to get the interconnectivity and communication flows between Erecruit and your organization’s phone system that you need.
This integration provides a screen pop and new ticket creation capability to Freshdesk for incoming calls. We can automatically create new tickets in Freshdesk when client representatives answer inbound calls. The ticket created will include the inbound Caller ID of the customer’s phone number in the “subject” of the new ticket.
Get outbound click-to-dial capabilities for Sugar CRM on customer service agent workstations. We can help you easily route inbound calls to the proper department, agent or customer service representative. Our robust phone logging features are a favorite among call center managers.
This integration allows Workgroup agents to selectively log in or out of individual workgroups. This is implemented by placing a custom button on the Mitel Connect client. When this button is clicked, an agent-side application will be launched on the agent’s Windows computer. This can be selectively deployed to specific agents and doesn’t require special components to be installed on individual computers.
The Universal Dialer application is an application that provides the capability to hover over phone numbers in an application and click on them to dial. As users hover over a phone number, the system will automatically highlight the number and give options to dial the number. The Universal Dialer works on nearly every application, as the technology looks at pixels for number recognition, instead of requiring phone number text fields.
Gives users the ability to make outbound calls within Zoho. Will also allow Click2Call functionality from within Zoho CRM for seamless outbound calling with a single click. Inbound call routing integration will route inbound calls to assigned agents. Organizations can also get a Wallboard application that provides agent ranking and contact center feedback in near real-time.
The Bell Tone Dismissal Application allows speaker enabled phones to play an audible tone on scheduled days and times. The application includes a web interface for configuring User Management, School Management, Bell Management, Tone to Play and Multi Zone Paging options. Users are classified as either a “system administrator” or a “site manager.” System administrators possess permissions to alter bells for all sites, while site managers may be limited in the sites that they are able to manage.
By integrating with Jack Henry Symitar, we can create integrations to help with agent and member authentication, call routing, full service IVR, in-queue information, personalized advertisements on hold, custom screen pops, and virtual loan officer kiosks. Download the document to see screen shots, samples, and to read more about each of these integrations.
The After Call Survey integration is designed to automate the after-call survey process. We have been brought into several projects where call center agents were selectively sending calls to the survey, skewing the results. Our process uses an auto-attendant that prompts each caller asking them to participate in the survey. Additional features of the After Call Survey integration include management and reporting interfaces that showcase valuable data and info, including response results, response rates and audio responses.
Integrate your phone system with Erecruit to deliver screen pop, click-to-dial and call activity reporting functionalities. We’ll work together to get the interconnectivity and communication flows between Erecruit and your organization’s phone system that you need.
This integration provides a screen pop and new ticket creation capability to Freshdesk for incoming calls. We can automatically create new tickets in Freshdesk when client representatives answer inbound calls. The ticket created will include the inbound Caller ID of the customer’s phone number in the “subject” of the new ticket.
Get outbound click-to-dial capabilities for Sugar CRM on customer service agent workstations. We can help you easily route inbound calls to the proper department, agent or customer service representative. Our robust phone logging features are a favorite among call center managers.
This integration allows Workgroup agents to selectively log in or out of individual workgroups. This is implemented by placing a custom button on the Mitel Connect client. When this button is clicked, an agent-side application will be launched on the agent’s Windows computer. This can be selectively deployed to specific agents and doesn’t require special components to be installed on individual computers.
The Universal Dialer application is an application that provides the capability to hover over phone numbers in an application and click on them to dial. As users hover over a phone number, the system will automatically highlight the number and give options to dial the number. The Universal Dialer works on nearly every application, as the technology looks at pixels for number recognition, instead of requiring phone number text fields.
Gives users the ability to make outbound calls within Zoho. Will also allow Click2Call functionality from within Zoho CRM for seamless outbound calling with a single click. Inbound call routing integration will route inbound calls to assigned agents. Organizations can also get a Wallboard application that provides agent ranking and contact center feedback in near real-time.
The resources below will help you to better understand how you can start to leverage your phone system for strategic business goals while maximizing productivity.
COPYRIGHT 2024 BUSINESS COMMUNICATION SPECIALISTS. ALL RIGHTS RESERVED.
